By David Anderson
The U.S. Department of Veterans Affairs (VA) announced that the White House VA Hotline, first launched in June as part of President Donald J. Trump’s commitment to reforming VA, is now fully staffed with live agents working to serve veterans 24-hours a day, 365 days a year. The hotline, which became 24-hour operational in mid-October, is now staffed by a team consisting of 90 percent veterans or employees who have a veteran family member and is in response to veterans’ requests to talk to agents who could relate to their experiences.
“The White House VA Hotline provides our nation’s veterans with a direct, dedicated contact line that allows them to interact with highly trained, live agents to answer their needs and concerns,” said VA Secretary David J. Shulkin. “Since the initial launch of the hotline in June, we listened to our veterans, who indicated that they prefer speaking with other veterans and veteran family members and we adjusted our hiring based on that feedback,” added Shulkin. “We’re proud that the hotline is now staffed 24/7 by a team of mostly veterans or veteran family members who have direct knowledge of their particular concerns and can use their experience to address them in the best way possible with the resources of the VA. This represents a true win-win for veterans and their loved ones.”
Read more at the Wadena Pioneer Journal